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Frequently asked questions
Here are answers to some of the questions we are commonly asked when visiting
customers for the first time.
Why do I need a web site?
This is the information age and, whether you are aware of it or not, you may already
have a basic listing on one of the UK Internet directories (e.g. the Electronic Yellow
Pages - www.yell.co.uk). Having your
own web site takes this a major step further, allowing people to access all the
information they require about your business from the convenience of their computer, 24
hours a day.
A web site is the perfect direct marketing tool. Customers can 'surf' your entire site,
and gain as much information as they require on your products and services.
With an e-commerce enabled site, they can place their orders directly and as soon as
they want. No postage or delays in the post. No fax, no salesmen, no queues for the
checkout.
Customers and potential customers can also participate in your sales promotions,
incentives and special offers. We can adjusting the content of your site, as and when you
need it.
Customers will be able to communicate quickly and easily via e-mail, with comments,
queries or orders, regardless of whether or not you are open for business.
Why don't I create a site myself?
That is an excellent question.
There are two ways to build your own site.
Some Web-Hosting companies offer you easy to use tools to design your
web site yourself, on-line. The problem with these is that easy usually means
'restricted'. You will be able to create a web-site, but not necessarily, anything like
the site you wanted, and expanding it in the future can be a big problem.
These can sometimes appear a cheaper option at the outset, but compare their monthly
hosting fees, and don't forget, you still need to invest your own time in building the
site. Site-building time is time that you may want to invest in your business, or in your
personal life.
- Some people do build their own web sites. Don't be fooled by anyone who says that you
can't. There are product reviews in almost every computer magazine for new web
construction tools. There are many magazines dedicated to the Internet, and on-line
courses that are a wealth of resources to teach you the fundamentals of web design and
programming. If you enjoy technology, it is very tempting to have a go.
At Eureka Solutions, we are all for people getting involved in technology if they want
to be involved!
If you want to build your own site, look around our site, our reference sites, and as
many other sites as you can find. Borrow and adapt some of our ideas and styles. Whilst we
wish you the best of luck, there are a few things you may want to consider:
 | A combination of the best software tools will cost you hundreds of
pounds.
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| Unless you are very technologically gifted, you'll either need a
training course or two on how to use them all, and use them together to achieve the
desired results, or you need to spend at least a few dozen hours with trial and error.
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| A course on your graphics package is a must! You'll also need to read a
book on good site design to avoid 'beginner' mistakes.
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| Another book on HTML - you'll need one that covers how to design pages
that look good on any browser, on any platform, in any resolution, at any colour depth.
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| Then there's programming - JavaScript, VBScript, CGI, Perl - to get that
extra edge to your site.
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| And don't forget to build a few sites for practice... there's no
substitute for experience!
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| After potentially several months and several hundred pounds spent,
you'll finally be ready to begin building your own 'professional-looking' web site. And
you're running your business all the time that you're trying to learn web-design
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Many of our customers started out on this path, trying to tackle technology on their
own, and eventually became disillusioned. Building your own web site is a little like
repairing your car. Some people can do it, some people love to do it, but most people
would rather entrust the work to a professional.
Working with Eureka Solutions, you'll have a better site, in less time, at a lower
cost, and a lot less aggravation! You focus on your business and the message you want to
deliver with the site. We will handle the art and science of building a good web site.
That's what our team does best.
So, I get my web site up and running and my business will increase?
Like everything in life, there are no guarantees of success. There are only ways of
maximising potential.
Getting an Internet presence is not an end in itself. Once you are there, your site
needs to be marketed so that people can find you. Eureka Solutions will market your site
for you in the most appropriate way, so that when people are looking for the products or
services that you offer, you company will be found. We will also advise you on what you
can do to make sure your customers know about your site, and start to make use of it.
Eureka Solutions provide free web promotion to all its web site
design customers. We will add your site to all the major search engines, and can organise
advertising through banners, newsgroups, web-rings.
| Search Engines Search engines are enormous directories of web sites that Internet users
can access to find the type of site they're looking for. Eureka Solutions will add your
site to over 400 search engines, including the most well known ones such as Yahoo! and
AltaVista. This means that more people will visit your site, meaning more sales for
businesses and more exposure for personal sites.
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| Banner Advertising There are many ways that banners can help promote your web site. We
can enter you into a banner-exchange web site, where you have someone else's banner on
your site, and your banner is displayed on other people's sites. The more people visit
your site, the more your banner is displayed to other people. If you are prepared to pay
for advertising, we can organise advertising on popular sites like Yahoo!, or through an
advertising agency. If you want to make money from your site, then you can let other
people pay you to advertise on your site, and we will set this up for you free of charge.
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| Newsgroups / Web-rings If your site is about a specialist subject, we can enter your
site into relevant web-rings, which will advertise your site to those who are interested
in your subject area. We can also inform people in newsgroups relating to your subject of
the creation of a new site.
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Will my customers look for me on the Web?
Potential new customers are probably already looking for businesses like yours but can
find no relevant information about you, thereby preventing them from approaching your
company. We recommend you use your web site to keep existing customers informed in
addition to canvassing for new business.
We want a web presence but do not have a computer?
You do not need a computer or any form of access to the Internet to have a web site,
although acquiring a computer will probably be a logical next step for your business.
Eureka Solutions will build your site and allow you to review it by either printing out
a hard copy of it or demonstrating it to you with a laptop computer. We can also forward
by fax any e-mail enquiries we receive on your behalf.
I don't understand all the Jargon.
At Eureka Solutions, we pride ourselves in talking English and not technical jargon.
However, there will always be an element of new vocabulary. Have a look in out glossary for some of the most common jargon in use. If that
doesn't help, we are always ready to answer a question by letter, fax, phone or e-mail.
What will it cost?
Because every solution is unique, the range of charges can be very confusing. There can
also be large discrepancies in prices between suppliers. We would encourage you to look at
various options and compare the quality, service and price of other suppliers. At Eureka
Solutions, we not only give a fixed quote with no hidden charges, but on our entry-level
plan, we offer a full money back guarantee, so you can dip your toe in the water with
absolutely no risk. We can talk through all the options available to you at no cost, and
find the best solution for your business.
Eureka Solutions' prices are very competitive and start at around £380 for a basic but high-quality site,
which includes one year's maintenance for information updates. On-going annual maintenance
charges start at £150. Compare
our basic package prices against what you would pay for a lineage advertisement in a local
weekly paper for 1 year. You'll be surprised at the comparison. And remember that our
basic package gives up to five pages of information and graphics, not just 30 words in a
lineage advert.
See our Prices page for more details
Why Eureka Solutions?
Established for over 5 years, we have been helping companies with technology solutions
since before most people knew the Internet existed. We are not just a technology company,
we understand business. We don't just employ technical staff, we employ professional
marketing people and graphic designers. This gives us an edge over our competitors because
whilst we fully understand the technology, and apply it in new and exciting ways, above
all, we remain focused on your business and the benefits we can bring to it. We always use
technology as a tool, not as an end in itself.
Communicating your business message on the World Wide Web requires a blend of attention
grabbing graphics, technical ability and the business skills to focus your information
precisely. First impressions count, and our designers understand how to create attractive
and effectively designed web-sites that will encourage users to explore.
Behind our web-sites, you will find technology working to involve your visitors by
dynamic design, and interactive participation rather than passive viewing. From the most
basic "taster package" to get you on-line quickly to a fully developed
"bespoke" service we will ensure that the correct message reaches your target
market.
Combined with the attention to detail and personalised service that extends throughout
and beyond the construction of your web-site, we're with you every step of the way in
ensuring your web presence is a successful investment.
Why Eureka Solutions? See some of the examples of our work, compare our prices,
our quality and our service. Consider our money back guarantee.
Where do I start?
Whatever you do on the Web, like any other business activity, it is important to set
objectives that are realistic, measurable and time-constrained. Too many businesses jump
on the web without thinking through what they're trying to achieve, and can end up
disappointed.
Contact us by letter, phone, fax
or e-mail, and one of our account managers will get in touch, without any obligation. At
Eureka Solutions, we all talk in English, not in jargon. We are not a hard-sell
organisation, if the Internet is not right for your business, we will be the first to tell
you! We thrive and survive on reputation, we are here for the long term, not the
fast-buck.
Initial consultation and advice is free, and remember that our basic service offers you
a guarantee of satisfaction or your money back.
You have nothing to lose, and potentially everything to gain
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